Terms & Conditions

Last Updated: [26.02.25]

Welcome to Moma Hilo. By using our website (www.momahilo.com), you agree to the following terms and conditions. Please read them carefully before making a purchase or using our services.

 

1. General 

1.1 These Terms & Conditions govern your use of our website and services. 

1.2 By accessing or using our site, you accept these terms in full. If you do not agree, please do not use our website.

 

2. Orders & Payments 

2.1 All products are made to order and require full payment at checkout. 

2.2 Prices are listed in GBP and may be subject to change without notice. 

2.3 We accept payments via Debit/ Credit card and Paypal. 

2.4 Once an order is placed, cancellations or changes may not be possible due to the nature of our made-to-order process.

 

3. Shipping & Delivery 

3.1 As all items are made to order, please allow up to 6 weeks before dispatch. 

3.2 Shipping costs and estimated delivery times will be displayed at checkout. 

3.3 Moma Hilo is not responsible for delays caused by shipping carriers or customs.

 

4. Returns & Exchanges 

4.1 Due to the made-to-order nature of our products, we do not accept returns or exchanges unless the item is faulty or incorrect. 

4.2 If you receive a faulty or incorrect item, please contact us within 7 days with your order details and images of the issue. 

4.3 Refunds or replacements will be processed at our discretion.

 

5. Intellectual Property 

5.1 All content on this website, including text, images, and designs, is the property of Moma Hilo and may not be used without permission.

 

6. Privacy Policy 

6.1 Your privacy is important to us. Please refer to our Privacy Policy (here) for details on how we collect and use your data.

 

7. Limitation of Liability 

7.1 Moma Hilo is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

 

8. Amendments 

8.1 We may update these Terms & Conditions at any time without prior notice. Please review them regularly.

 

9. Contact 

9.1 If you have any questions about these Terms & Conditions, please contact us at studio@momahilo.com